Conversing with the DLO
Posted: 26 Mar 2019 13:50
HI,
I just wondered if anyone had any tips with how to get information out of the DLO about title deed situations. It is rare that they answer the telephone if you ring and you get a different person each time who says he has no idea where you file is. Today I had a new situation where the chap told me that they no longer discuss the situation on the telephone or via a face to face appointment but you give them your application number and they will locate the file and then write to you (at some point). It would seem to me that the DLO have now worked out a way to be even less contactable than they have been in the past. A poor service has just become even worse in my view.
If anyone has any tips on getting high quality (well any..) information, that would be great!
I just wondered if anyone had any tips with how to get information out of the DLO about title deed situations. It is rare that they answer the telephone if you ring and you get a different person each time who says he has no idea where you file is. Today I had a new situation where the chap told me that they no longer discuss the situation on the telephone or via a face to face appointment but you give them your application number and they will locate the file and then write to you (at some point). It would seem to me that the DLO have now worked out a way to be even less contactable than they have been in the past. A poor service has just become even worse in my view.
If anyone has any tips on getting high quality (well any..) information, that would be great!