Consumer problem with underfloor heating.
Posted: 30 Mar 2009 13:40
Hello Louisez,
My wife and I also some other residents of our small estate in Avgorou have a problem with our underfloor heating not working very good at all,we have all had to buy alternative heating to supplement. Our developer was informed so he put us in touch with the heating company in Nicosia who sent an engineer out with a laser gun to "check" the floor ,his conclusion was that the the heating was only to take the chill off the tiles and not heat the room and also we have a traditional built bungalow, because the walls are not insulated the heat go'es out the walls.I told him that there was too many cold areas and places there was no heating, also showed him photos of the depth of the cables (they are supposed to be 50mm deep and not 100mm as what we have). He then told us that it was not his company (Hydrotherm of Nicosia that laid the heating but our site plumber,not an electrician as you would expect and that our house was laid unsupervised. Anyway we are being told by them all that it is nothing to do with them and Hydrotherm are quite happy that their equipment is working fine even although one of our bedrooms do not have any heat as the thermostat is u/s.
I spoke to to a lady Sonia in the consumer protection office in Larnaca who tells me that she spoke to the developer and Hydrotherm who both reasured her that everything is okay with our heating ( this is without her asking for any proper details from me). So, she tells me that she is sympathetic but her office do'es not have anyone qualified or authorisedto investigate this problem.End of goverment help.
This is only a brief outline of the case and I have numerous e-mails etc to back me up but no one wants to help us in our plite( our soliciter is our developers soliciter as well,so we have not aproached him. Can you give me some advice please.
Kind Regards,
Whirlybird 2
My wife and I also some other residents of our small estate in Avgorou have a problem with our underfloor heating not working very good at all,we have all had to buy alternative heating to supplement. Our developer was informed so he put us in touch with the heating company in Nicosia who sent an engineer out with a laser gun to "check" the floor ,his conclusion was that the the heating was only to take the chill off the tiles and not heat the room and also we have a traditional built bungalow, because the walls are not insulated the heat go'es out the walls.I told him that there was too many cold areas and places there was no heating, also showed him photos of the depth of the cables (they are supposed to be 50mm deep and not 100mm as what we have). He then told us that it was not his company (Hydrotherm of Nicosia that laid the heating but our site plumber,not an electrician as you would expect and that our house was laid unsupervised. Anyway we are being told by them all that it is nothing to do with them and Hydrotherm are quite happy that their equipment is working fine even although one of our bedrooms do not have any heat as the thermostat is u/s.
I spoke to to a lady Sonia in the consumer protection office in Larnaca who tells me that she spoke to the developer and Hydrotherm who both reasured her that everything is okay with our heating ( this is without her asking for any proper details from me). So, she tells me that she is sympathetic but her office do'es not have anyone qualified or authorisedto investigate this problem.End of goverment help.
This is only a brief outline of the case and I have numerous e-mails etc to back me up but no one wants to help us in our plite( our soliciter is our developers soliciter as well,so we have not aproached him. Can you give me some advice please.
Kind Regards,
Whirlybird 2